Claremont Rose Cottage: Terms & Conditions
All visits or bookings are subject to our T&C's and house rules below:
- A minimum stay of 2 nights is required; a discounted rate can be negotiated on stays over 5 days.
- A 50% deposit secures your booking (100% if arrival is within 10 days).
- Any balance is payable 10 days prior to arrival to retain booking.
- Cancellation Policy:
- Cancellation 28+ days before date of arrival – 50% of deposit paid or 25% of full quote value (whichever is greater) is forfeited.
- Cancellation 15 – 28 days before arrival – 75% of deposit paid or 25% of full quote value (whichever is greater) is forfeited.
- Cancellation 0-14 days before date of arrival or no show – full deposit paid is forfeited.
- In the event of a premature departure or cancellation on arrival we may charge for the full extent of the booked stay.
- We MAY at our discretion decide to refund the deposit amount paid if we managed to replace the booking, though a R500 admin fee will always apply.
- The cottage is strictly non-smoking.
- We are child-friendly but we regret NOT pet friendly. We have 2 standard poodles of our own on the property.
- We are not suitable for parties or events as we are situated in a tranquil setting.
- Check-in time is flexible by arrangement as you can do a self check-in with lockbox.
- Check-out time is strictly by 10:00 to allow us to prepare for the next guests.
- We regret we are not wheelchair friendly as there are 3 stairs up to the front door of the cottage.
- Guests are welcome to make use of the pool and garden.
- Please note that the pool is NOT fenced, though it is in another part of the garden not visible from the cottage.
- Our pool has a pool blanket to avoid evaporation - guest are most welcome to use the pool, but are requested to put the pool blanket back after swimming -
it’s very light and is simply unrolled on top of the water.
- We offer great security (electric fence & gate; 24-hour CCTV etc) and guests must ensure that the electric gate closes fully before entering the cottage
or driving away.
- For safety sake, a copy will be made of guests Identity document, drivers license or passport upon check in or as soon thereafter as possible.
- Due to the severe drought Cape Town is experiencing, we request guests to be mindful of the critical water shortage when showering or doing dishes.
Bowls are provided to collect the water and guests are requested to empty it on the roses in front of the cottage to keep them going.
- To preserve water, we launder towels after every 3rd night and if you require personal laudnry, we'll advise you of launderettes nearby.
Claremont Rose Cottage: Privacy Policy
Claremont Rose Cottage Privacy Policy Oct 2019 (GDPR Compliant).
This is the privacy policy of Claremont Rose Cottage. Here we specify how we collect, store and use your personal info
and your rights with respect to it. Your privacy is extremely important to us and we'll never share your information
with any 3rd parties.
We may collect your information because:
- You contacted us for a quote / more info
- You've been a guest / booked with us
- You've requested to be informed of any news / specials
- You follow our Social Media pages and/or subscribed to our newsletter or blog
- You've requested that we stay in contact.
In light of the above, you are consenting to us storing and using the personal data you provided us with, for the above purposes.
If you don't want us to have access to your personal info, please don't provide us with any.
Information we may collect:
We may ask for such information classed as personally identifiable to you as an individual:
- Your name/s
- Your email address
- Your contact telephone number/s
- Your bank (if you've sent us a payment advice), or your credit card details, if you are paying in that manner.
The ways in which we may use your info include to:
- Provide you with info or a quote
- Load your booking/s on our system
- Process your payments once you've instructed us to
- Send you a Client Satisfaction Survey or request to review us
- Send you any newsletters.
Confidentiality:
We treat your information with strict confidentiality. We don't sell any personal data to 3rd parties
and we'll never share any personal info about you to anyone not directly linked with the management and marketing of Claremont Rose,
without your permission.
Protection of your info:
We protect your info via administrative measures; electronic cyber security systems and physical measures on our premises to ensure
the safe-keeping thereof.
Your rights:
If you have already consented to us using and holding your personal info, you have the right to withdraw this consent at any time.
You can unsubscribe from our communications by using the appropriate measure, e.g. by replying with the word UNSUBSCRIBE in the heading
or by UNSUBSCRIBING via our newsletter software, or by e-mailing us to request removal from our subscriber database.
We will respond by deleting all info we have about you from our system (unless we are required by law to retain any)
and you won't receive further communications from us; we don't want to annoy anyone who doesn't wish to be contacted.
"You couldn't find a more charming, delightful place to stay in Cape Town. The cottage is beautifully appointed and equipped, and has a perfect location.
And Christelle is an incredibly prompt, thoughtful and generous hostess. I loved every moment of my stay. I'm sure you will, too." - Deborah from Lebanon NH,
2018
